Changing oxygen tubing is usually quick, but it’s important to do it safely to avoid kinks, leaks, or tension at the cannula. Many customers replace tubing when it becomes stiff, discolored, or harder to route cleanly around the home.

For best results, ensure the connection points are fully seated and the tubing is routed so it can extend and retract smoothly. This helps reduce tangles and improves overall oxygen tubing safety.

Please check your user manual for exact steps, or visit our oxygen tubing troubleshooting videos for a guided walk-through.

Your reel typically ships with the remote pre-paired. If you’re adding a spare remote or re-pairing after a battery change, pairing only takes a minute.

If the remote doesn’t respond, follow the pairing steps in your user manual. This is the most common fix for customers using a retractable oxygen tubing reel in a home setup.

For step-by-step instructions, watch our remote pairing guide. If you still can’t pair, contact support and we’ll help you get it working quickly.

We want you to feel confident with your purchase. If something isn’t right, we’ll work with you to make it right. The fastest way to resolve a return is to review the policy and follow the steps listed on the page below.

Please visit our refund & return policy for eligibility details and the return process.

If you have order-specific questions, email us at service@reelfree.co and include your order number so we can help faster.

If you’ve searched how to keep oxygen tubing off the floor, you’re not alone. Tubing on the floor can become a trip hazard, especially in hallways and high-traffic areas. The goal is to keep slack where you need it and reduce excess line where you don’t.

This is why we created the Buddy Oxygen Hose Reel. To manage your tubing accordingly.

For more tips, visit our tubing management troubleshooting guides.

Safety is a top priority. The system is designed to allow tubing to unreel freely as you move, and it’s built to avoid reeling in when there’s tension on the line. A comfortable setup should never feel like it’s “fighting” you.

If you ever feel tension, it’s usually caused by routing (snags, tight turns, or furniture pinch points) or a connection point that needs to be re-seated. Adjusting the tubing path often solves the issue immediately and improves oxygen tubing safety.

If you’re unsure, our support team can review your setup and help you optimize it.

Yes — many customers use the reel as part of an oxygen concentrator tubing reel setup at home. The key is ensuring your connections are secure and that the tubing route allows smooth movement without sharp bends.

If you’re building a home setup or have questions about compatibility, email us and we’ll help you configure it for your space.