Is Reel Free HSA/FSA eligible?

Yes, Reel Free is HSA/FSA eligible.

Do you ship outside the United States?

We currently ship within the United States.

How do I request warranty support?

Email service@reelfree.co with your order number and a brief description of the issue to start a warranty request.

Can I partner or sponsor the Lung Legacy Run?

Yes—send partnership inquiries via the contact form or email partnerships@reelfree.co.

Contact Reel Free.

Contact Reel Free for help with Buddy™, your order, or your home oxygen tubing setup. Tell us what you need and our team will help you find the next step.

A little help, your way.

Have a product question or need a hand getting started? You can send us a message or explore our step-by-step guides.

Email our teamservice@reelfree.co ↗

Pair your remoteStep-by-step pairing instructions Setup & troubleshootingTubing installation and everyday help Returns & order supportReview the return policy HSA / FSA questionsReimbursement guidance and forms

Looking for a quick answer?

Try our automated assistant for general questions.

Send us a message

For order or product support, include your order number in your message if you have it.

Support for you and your Buddy™

We help oxygen users and caregivers with product fit, shipping questions, setup, remote pairing, replacement accessories, returns, and warranty requests. For help choosing an oxygen tubing reel, tell us about your concentrator location, tubing length, and room-to-room routine.

Have a partnership idea or a question about the Lung Legacy Run? We’d love to hear from you, too. Visit our FAQ for product answers or our Help Center for more support resources.