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If there is still an issue after reviewing the troubleshooting guides and watching the videos, feel free to reach out for help.

Contact us at service@reelfree.co or call the phone number listed on your user manual.

Tubing Installation Guide

Compatible Oxygen Tubing Specifications

  • External Diameter: 6-8mm
  • Flow Rate: 1–10L/min
  • Pressure: Do not exceed 10 PSI
  • Type: 3-channel or crush-resistant tubing
  • Maximum Length: 50 feet
  • Warning: Do not service or maintain the device while in use.

Installation Steps

Step 1

Step 1 - Respiratory Equiptment

Step 2

Step 2 - Retractable Oxygen Tubing

Step 3

Step 3 - Retractable Reel For Oxygen Tubing

Step 4a

Step 4a - Self Retracting Oxygen Tubing

Step 4b

Step 4b - Electronic Oxygen Concentrator

Step 5

Step 5 - What Is The Best Kink Free Oxygen Tubing?

Step 7

Step 7 - 50 FT Retractable Oxygen Tubing

Step 8

Step 8 - Oxygen Tube Reel

Step 9

Step 9 - Retractable Medical Oxygen Tubing Reel

Final Step

Plug in the power and use the button to test the system.

Congratulations! Your new tubing is now fully installed.

Pairing Additional Remotes (Shipped Paired)

Pairing Instructions

  • Do not pair remotes while device is in use.
  • Use a pen or similar pointed object to gently press the recessed "Pair" button ONCE.
  • Note: Pressing the button multiple times may trigger constant reeling mode.
  • If constant reeling occurs, unplug the device and plug it back in before restarting pairing steps.
  • Red light will illuminate on the reel.
  • Press the remote button. The red light will blink and then turn off—this confirms pairing.
  • To reset the device, press the pair button 8 times. The LED will flash 7 times to confirm.

Pairing Steps

Step 1

Step 1 - Oxygen Line Reel

Step 2

Step 2 - Oxygen Hose Reel

Step 3

Step 3 - Oxygen Cord Reel

Troubleshooting Remote

Problem: Red light not illuminating?

Solution: Confirm the device is plugged into the wall and that the power cable is securely connected to the reel.


Problem: Reel is spinning without remote activation?

Solution: Reset the device by pressing the pair button 8 times. The LED will flash 7 times to confirm reset. Remotes will need to be paired again—follow steps 1–3.

How to Use the Device

Device Usage Steps

Step 1

Reel For Oxygen Tubing

Confirm tubing is installed.

Step 2

Confirm the 50 feet tubing is on the reel and connected to the male-to-male swivel adapter and attached to the oxygen supply with 7-foot clear tubing. Ensure the connection point between the male-to-male adapter and both tubings is recessed within inlet 4.

Step 3

Oxygen Tubing Retractable

Confirm red tube guide aligns tubing properly on the helical channel of the drum.

Step 4

Plug the Reelmate Buddy into a wall outlet.

Step 5

Press the remote to retract up to 50 feet of tubing. (If the remote isn't paired, refer to Remote Pairing Troubleshooting.)

Step 6

Before connecting the nasal cannula, adjust speed as needed.

Step 7

Unreel tubing by pulling on the user's end of the tubing.

Step 8

Loop the provided tether underneath the wheel or foot of the oxygen concentrator or furniture. Clip the tether to the Reelmate Buddy and tighten it so there is approximately 24 inches of space between the Reelmate Buddy and the oxygen concentrator.

Step 9

Retractable Oxygen Tubing Reel

Locate the speed control knob. This is the top knob labeled "Speed." Turn clockwise to increase speed and counterclockwise to decrease to your desired speed.

Step 10

Locate the brake control knob. This is the bottom knob labeled "Brake." Turn clockwise to increase resistance and counterclockwise to decrease. For larger homes, lower resistance is ideal; for smaller homes, higher resistance works best. Avoid pulling tubing too quickly at minimal resistance to prevent spinning too fast and tubing slippage.