Frequently Asked Questions

Shipping is free in the 48 contiguous states. We currently are not shipping anwhere outside of the United States.

We offer a 30-day return policy for new and used products from the day of arrival. We also provide a one-year warranty covering manufacturing defects. Please note that buyers are responsible for return shipping costs.

See full return policy

At this time, our product is not covered by insurance or Medicare. However, we are actively working on this process.

The device is compact, measuring 12 inches by 12 inches by 10 inches (L x W x H), and weighs 5 lbs. It is designed to be sleek and easy to connect to an oxygen concentrator, ensuring a hassle-free setup.

Yes, we currently offer financing options through third-party financing at checkout using Klarna for flexible payment plans.

Our device is designed to work with most standard home oxygen concentrators. If you are unsure about compatibility, please contact us with details about your specific unit.

The device is powered by a 120V AC adapter, which is included for easy setup and use.

The device is motorized and retracts the tubing at the touch of a button, allowing you to control how much tubing is extended at any time for convenience and safety. It also unreels freely as you walk, so there is no need to press a button to extend the tubing—it will smoothly unreel as you move.

The remote has a range of up to 100 meters or 300 feet and works through walls, allowing control from different rooms.

The device is designed to be left plugged in at all times. There is no power switch on the device, and it does not drain power when sitting still. The device only activates when the button is clicked, at which point it will reel in the tubing as needed.

The device features adjustable retraction speeds, allowing you to set exactly how fast you want the tubing to retract for maximum comfort and convenience. It also has a built-in sensor that detects resistance—if force is applied, the device will automatically stop retracting to prevent pulling or loss of balance, ensuring user safety.

No, the device works with a single tubing only. Hose connectors will not allow the device to hold the tubing flush and kink-free. The device is designed to hold standard oxygen tubing up to 50 feet for optimal performance.

The device is designed to sit securely on the floor next to your oxygen concentrator. It is not intended for wall or stand mounting.

The device is optimized for use with stationary oxygen concentrators. It is not designed for portable units that require frequent movement.

Our device features a patented groove system that keeps the tubing flush and kink-free during retraction, ensuring consistent oxygen flow. This design also helps extend the lifespan of the tubing by preventing twists, compression, and damage.

No, we do not currently ship internationally.